Recruitment Agency Candidate Chat Intake Playbook
Searches like “recruitment agency LINE Thailand,” “candidate WhatsApp intake playbook,” and “staffing firm chat SLA” reflect intake chaos: applicants reply to Facebook job posts, send CVs on LINE, then ask about salary on WhatsApp with no thread continuity. Headhunters, staffing agencies, and in-house TA teams lose placement velocity when candidate chat lacks role and qualification tags.
Education intake parallel: online course education chat intake playbook. Automotive intake: automotive dealership chat intake playbook.
Intake
Tags every recruitment chat thread needs
- Role ID and client tag — linked from job posting before recruiter handoff
- Candidate tier: qualified, pending CV, rejected, placed — pipeline tag
- Visa and work-authorisation status — critical for Thailand placements
- Salary expectation band — collected from approved script, not freestyle negotiation
- Channel origin: LINE, WhatsApp, Facebook, LinkedIn — unified queue
SLA
Reply targets intake coordinators can defend
- Active role applicant (CV received): first human reply under 2 hours in coverage hours
- General career enquiry: under 4 hours with role-matching script
- Client urgent shortlist request: under 30 minutes — escalate with client tag
- After-hours: honest next-business-day auto-reply — no fake “recruiter calling now”
Scripts
Approved intake language for LINE and WhatsApp
- Acknowledge application — request CV and role ID from approved intake form
- Confirm visa and notice period from script — tag before recruiter review
- Send interview scheduling link with tagged candidate reference
- Decline with approved template when role closed — not ghosting
- Escalate client-shortlist threads with priority tag — not generic queue
Stop-Rules
What recruitment chat must never invent
- Never promise job offer or salary figure beyond client-approved band
- Never share client confidential terms in chat — use NDA escalation
- Never merge two candidates’ CV data — privacy and compliance risk
- Never confirm placement fee terms to candidate — recruiter-only script
FAQ
FAQs on recruitment agency candidate chat intake
Should intake stay on a job portal instead of chat?
Job portals capture structured applications — Thai candidates still follow up on LINE and WhatsApp. Run both: portal for CV upload plus tagged chat queue for scheduling and status updates.
How does Sookly help?
Sookly maps recruitment candidate intake into a shared Chat Receptionist queue with role tags and scheduling stop-rules. Join the waitlist.
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Recruitment Agency Candidate Chat Intake Playbook - Candidates DM job ads on LINE with no role tag — recruitment agencies need intake scripts, CV capture workflows, and scheduling SLAs before recruiters chase threads missing salary band and visa status.
Recruitment Agency Candidate Chat Intake Playbook. Sookly Insights. https://www.sookly.co/en/insights/recruitment-agency-candidate-chat-intake-playbook
Job ads live but candidate threads still untagged on LINE?
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