Staff handoff
Booking intent · prefers Saturday morning
For clinics in Thailand
Book more from chat
Stop losing patients to slow replies.
One inbox for LINE, Messenger, and website chat.
Works across
MessengerInstagramLINE OAGmailWebsite chat
Unified inbox
- Needs replyNicha K.2m
Do you have teeth whitening this Saturday?
- NewAlex P.5m
Can I book a first visit consultation?
- AssignedSite visitor12m
What are your opening hours?
AI suggested reply
Thanks for reaching out. We can help with whitening this Saturday — may I confirm your preferred time?
Use replyCaptured details
Whitening enquiry · Sat AM preferred
LINEMessengerInstagramGmailWebsite
The problem
Messages slip through the cracks
Clinics lose bookings after the first message.
Without Sookly
LINE message unanswered - 47m ago
Facebook seen by staff - no reply sent
Front desk busy with walk-in patients
3 unread - 2h avg response
With Sookly
LINE auto reply sent - Replied in 42s
Intake captured - Name / Phone / Intent
Handoff ready - Context attached
All enquiries routed
Scattered inboxes
Messages land across different channels with no shared queue.
Slow replies
Busy staff miss the first response window.
Weak intake
Important details never get captured early enough.
Bad handoff
Chats move between staff without context.
What Sookly does
One inbox. Clear next step.
Every enquiry follows the same path.
Capture
Collect the right details from the start.
Name, phone, and service preference
Intake fields fill before staff jump in
Qualify
Identify booking intent and priority early.
Intent identified - booking
Qualified - high intent
Route
Send the chat to the right staff member with context.
Front desk queue ready
Saturday AM - New patient - LINE
What the AI handles
Signals in. Clear actions out.
Messages from every channel move into one visible workflow your team can trust.
Supported now
LINE Official Account
Facebook Messenger
Instagram
Website chat
Email / Gmail
Sookly workflow
Capture
Filter
Assign
Escalate
Outcomes
✓Faster first replies on busy days
✓Clearer intake before staff follow up
✓Handoff with context, not cold threads
Coming soon
Telegram
WeChat
TikTok
How it works
See the five-stage flow from chat to booking
A visual walkthrough of the exact moments prospects need to understand: message in, AI reply, identify intent, book, and handoff.
5-stage product flow
Message in
Live sequence
Illustrative conversation
Nicha from LINE
New enquiry captured
Hi - I want to ask about acne treatment. I am free this Friday after work.
Absolutely. I can help with that. Are you looking for a first consultation, a follow-up, or a specific treatment?
First consultation please. Main issue is acne scarring and I want to know the price range.
We have Friday at 5:30 PM or 6:15 PM. I can hold a slot now and attach your concern for the front desk.
Booked for Friday at 5:30 PM. I have handed this to the front desk with your treatment interest and notes.
Why this matters
Every lead starts in one visible queue instead of getting scattered across channels.
LINE, Messenger, and website chat can all enter the same workflow so staff do not have to hunt for the latest thread.
Intent detected
Acne scar consultFirst visitFriday evening
Suggested slots
5:00
5:30
6:15
Team handoff
Assigned to front desk
Intent, preferred time, and booking notes included.
Ready
Best fit
Built for busy clinic teams
The right teams will feel this pain immediately.
Good fit
- Clinics getting daily enquiries on LINE Official Account
- Teams handling Thai and English messages
- Front desk staff juggling replies, follow-up, and bookings
- Owners who want less admin without hiring more staff
Not for
- Low-message businesses
- Teams wanting a self-serve sandbox
- Businesses that only need a contact form
Channels and tools
Fits the tools you already use
Start with messaging first, then connect the rest around it.
Supported connections
Channels
LINE Official Account
Facebook Messenger
Website chat
Tools
Google Calendar
Google Sheets
Zapier
HubSpot
Supported connections
/Guided setup keeps your stack practical from day one.
Rollout
Guided setup, not guesswork
Early access is hands-on from day one.
What you get
- Setup around your real enquiry flow
- Approved replies and routing rules
- Replies use content you approve - no guessing and no clinical improvisation
- Thai and English workflow support
- Sensitive conversations can be handled on your own controlled server environment
How early access works
1
Apply
Share your current channels and message load.
Start here ->2
Review
We review fit and shape the rollout around your team.
3
Guided rollout
Your workflows, replies, and handoff logic go live with support.
Early clinic feedback
We used to miss five to ten LINE messages on busy weeks. Now they are captured before the team even opens the phone.
Clinic manager, Bangkok
Pricing
Simple pricing for early teams
Pay for a working rollout, not a pile of features.
FAQ
Good questions before you start
Clear the objections early.
No. Most teams start with LINE and add others later.
Ready
Stop losing good enquiries
If chat drives bookings, your workflow should already be tighter.
Apply if your team handles real message volume and wants clearer intake, routing, and handoff.